Do I need to do anything right now?

No. If there are any changes that affect you, we’ll be in touch.

Will my price go up?

No. Your price will remain the same. This fall we’ll be introducing new value-priced cable packages that may even help save you money! For a sneak peek, turn to page 10.

Will my email address change?

Eventually, yes. But you have a full year to make this transition. To find out more about changes to your High-Speed Online service, please visit www.timewarnercable.com/welcome.

How will I pay my bill?

Your payment options stay the same. You can pay your bill by mail (simply use the remit envelope included in your monthly statement), in person at a Payment Center or by credit card over the phone.

Will my channel lineup change?

Eventually, yes. We will begin introducing a great new Digital Cable lineup this fall, with lots of new programming choices, 100% digital quality, and a new navigational feature that will make channel surfing a snap.

Will I need different equipment?

No. You’ll continue to use the same equipment that’s already in your home.

What number do I call to speak to someone in person? You can reach us at 1-888-TW-CABLE (1-888-892-2253). We’re here 24/7 to serve you.